If you want to cancel an order, contact the Maker you purchased from as soon as possible.
Before the order has been made or dispatched
The Maker will let you know whether the order can still be cancelled and what happens next.
Personalised and made-to-order products
If a product has been personalised or made specifically for you, cancellation rights may be different from those for standard products.
Once a Maker has started creating a personalised or made-to-order item, it may not be possible to cancel simply because you’ve changed your mind.
Already dispatched?
If the order has already been dispatched, contact the Maker and follow their applicable returns and cancellation terms.
