Who we are
MakerBritain is an online marketplace operated by Alan Nicholls, a sole trader trading as MakerBritain.
Our website is MakerBritain.co.uk.
For privacy enquiries, you can contact us at support@makerbritain.co.uk.
For the purposes of UK data protection law, Alan Nicholls trading as MakerBritain is the data controller for personal information processed in connection with operating the MakerBritain marketplace.
Information we collect
Depending on how you use MakerBritain, we may collect information including:
- Your name and contact details
- Email address
- Billing and delivery addresses
- Account and login information
- Details relating to purchases and orders
- Information supplied when registering or operating a Maker account
- Messages and enquiries sent through the marketplace
- Reviews and other content you submit
- Personalisation information and images or files you upload for an order
- Technical information such as IP address, browser and device information
- Information necessary to prevent fraud, abuse or security problems
We only collect information that is reasonably necessary to operate and protect the marketplace and provide our services.
How we use your information
We may use your information to:
- Create and manage customer and Maker accounts
- Process and administer marketplace orders
- Allow Makers to fulfil customer orders
- Provide customer support
- Communicate important information about accounts and orders
- Operate and improve MakerBritain
- Maintain the security and integrity of the marketplace
- Prevent fraud, misuse and other prohibited activity
- Comply with legal, tax, accounting and regulatory obligations
- Resolve complaints and disputes
Our lawful bases for using your information
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending upon the circumstances, we may process information because it is necessary to perform a contract with you or take steps requested before entering into a contract, because we have a legal obligation, because it is necessary for our legitimate interests in operating and protecting MakerBritain, or because you have given consent where consent is required.
Where we rely on legitimate interests, we consider the impact on your privacy and your rights.
Information shared with Makers
MakerBritain is a marketplace of independent Makers.
When you place an order, relevant information must be provided to the Maker selling the product so that they can process and fulfil your order. This may include your name, delivery details, order information and any personalisation information or files required to produce your item.
Makers must only use customer information for legitimate purposes connected with their sales and their legal obligations.
Payments
Payments on MakerBritain may be processed by third-party payment providers.
Payment providers process information necessary to complete transactions and may have their own privacy policies and legal responsibilities.
MakerBritain does not need to store your complete debit or credit card details in order for third-party payment providers to process your payment.
Service providers
We use third parties where necessary to provide and maintain the MakerBritain website and marketplace. These may include website hosting, payment processing, email, security, backup and other technical service providers.
We only share personal information where there is an appropriate reason to do so and only the information reasonably required for that purpose.
We may also disclose information where required by law, a court order or an appropriate regulatory or law-enforcement authority.
The ICO requires businesses to have a lawful basis for sharing personal information and to tell people about relevant recipients or categories of recipients.
Personalisation uploads
Some products allow customers to upload photographs, artwork or other files for personalisation.
These files may be accessible to the Maker responsible for fulfilling the order.
Customers should only upload material they have the right to use and should avoid providing unnecessary sensitive personal information.
How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing our services, maintaining appropriate business and transaction records, resolving disputes, preventing fraud and meeting legal, tax and accounting requirements.
Different types of information may therefore be retained for different periods.
When information is no longer required, it may be deleted or anonymised where appropriate.
Cookies
MakerBritain uses cookies and similar technologies that are necessary for features such as account login, shopping baskets, checkout, security and operation of the website.
Other cookies may also be used where permitted and, where required, subject to your consent.
Further information is provided in our Cookie Policy.
Your data protection rights
Depending upon the circumstances, UK data protection law gives you rights over your personal information. These may include the right to:
- Ask for a copy of personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete information in certain circumstances
- Ask us to restrict how information is used
- Object to certain uses of your information
- Request transfer of certain information
- Withdraw consent where processing is based on consent
Not every right applies in every situation, and some information may need to be retained where we have a legal or legitimate reason to do so.
To make a privacy request, contact support@makerbritain.co.uk.
Keeping your information secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet service can guarantee absolute security.
International data transfers
Some service providers used to operate MakerBritain may process or store information outside the UK.
Where personal information is transferred internationally, we will take appropriate steps where required by UK data protection law to ensure the information receives suitable protection.
Changes to this Privacy Policy
We may update this Privacy Policy when our services, technology or legal obligations change.
The latest version will always be published on this page.
Last updated: 18 August 2026
Complaints
If you have a concern about how MakerBritain uses your personal information, please contact us first at support@makerbritain.co.uk so that we can investigate.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
Information Commissioner’s Office
Our website address is: https://makerbritain.co.uk.