If you need to request a refund for an order, contact the Maker you purchased the product from.
Contact the Maker
Explain why you’re requesting a refund and provide the relevant order details. The Maker is the seller of the product and is responsible for handling refund requests relating to their orders.
Returns
If the Maker asks you to return an item, follow the return instructions they provide. Don’t send an item back without first contacting the Maker.
Personalised products
Different rules may apply to products that have been personalised or made specifically for you. Check the product information and applicable returns terms before ordering.
When will I receive my refund?
Once a refund has been processed, the time it takes to appear can depend on the payment method and payment provider.
