First Flat Card | Watercolour Townhouse | Name & Address

Non-Personalised Items

• 14-Day Cancellation & Returns: Under UK consumer rights regulations, you have 14 days from receiving your order to tell us you wish to cancel or return your item for a full refund, and a further 14 days to post the item back to us.
• Condition: Items must be returned unused and in their original packaging.
• Return Shipping: Return postage costs are the responsibility of the customer unless the item arrives damaged or defective.
• Refund Processing: Once received and inspected, refunds will be issued to your original payment method within 3–5 business days.

Personalised & Custom-Made Items

• Exclusions: Items that are custom-made, made to order or personalised (such as names, ages, relations or custom wording) cannot be returned or refunded unless they arrive damaged, defective or incorrect due to our error.
• Order Amendments: If you need to change or cancel a personalised order, please contact us immediately. Once production on your item has begun, cancellations or changes can no longer be accepted.

Damaged or Faulty Items

If your item arrives damaged, faulty or incorrectly personalised, please contact us within 48 hours of delivery with a photo of the issue and the packaging. We will promptly arrange a replacement or full refund, including return postage costs.