Returns, Cancellations & Refunds
I want you to be completely happy with your artwork. If you change your mind about your purchase, UK consumer law gives you the right to cancel most online orders within 14 days of receiving your order, without having to give a reason.
Cancelling an order
If you wish to cancel your order, please contact me within 14 days of receiving your artwork. You will then have a further 14 days to return the item to me.
Artwork must be returned in its original condition and, where possible, in its original packaging. Please take care when packaging your return, as you are responsible for the artwork until it reaches me.
Refunds
Once your returned artwork has been received and checked, I will issue your refund within the timeframe required by UK consumer law. Refunds will normally be made using the original payment method.
For eligible change-of-mind returns, the original standard delivery charge will also be refunded. Any additional cost for a premium delivery option is not refundable.
Return postage for unwanted items is the responsibility of the customer.
Damaged or faulty artwork
If your artwork arrives damaged or faulty, please contact me as soon as possible, ideally with photographs of the artwork and packaging. I’ll work with you to arrange an appropriate replacement, repair or refund.
Personalised & commissioned artwork
Personalised, commissioned or bespoke artwork made specifically for you cannot normally be cancelled or returned simply because you have changed your mind. However, this does not affect your legal rights if the artwork is faulty, damaged or not as described.
If you have any questions about returns, cancellations or refunds, please get in touch — I’m always happy to help.
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