Emotional Communication Token • Non-Verbal SEN Resource

Price range: £5.95 through £6.95

✨ Double‑Sided Communication Token – Visual Yes/No or Happy/Sad Indicator ✨A simple, effective visual tool designed to support children or adults who struggle with verbal communication during moments of…
UK Delivery from £2.85
Item will be shipped in 3-5 business days
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✨ Double‑Sided Communication Token – Visual Yes/No or Happy/Sad Indicator ✨

A simple, effective visual tool designed to support children or adults who struggle with verbal communication during moments of overwhelm, sensory overload, or emotional dysregulation.

This pocket‑sized token allows them to signal their needs quickly and quietly, helping adults respond with understanding and timely support.
Small enough to carry everywhere, yet powerful enough to make a real difference in daily communication.

🔴 Front Design – “No” / “Not OK”
Choose between two clear visual options:
Red cross (X)
Red sad face
Both designs offer an immediate, easy‑to‑understand signal that the user is not feeling okay and may need help, space, or intervention.

🟢 Reverse Design – “Yes” / “OK”
Select from two positive indicators:
Green tick (✔)
Green happy face
These visuals help the user to show when they feel comfortable, ready, or able to continue with an activity.

📏 Sizes Available
Choose the size that works best:
38 mm diameter – small, discreet, perfect for little hands
45 mm diameter – slightly larger for easier visibility
Both sizes are lightweight, durable, and comfortable to hold or keep in a pocket.

🎨 Colour Variation
Colours may vary slightly due to screen settings, lighting, and the handmade nature of the product.

💧 Waterproof & Robust Design
Each token is created using a sublimation printing technique, resulting in a fully waterproof, fade‑resistant, and highly durable finish.
This ensures the design stays vibrant and intact even with daily handling.

💛 Created From Real‑Life Need
This tool was inspired by my own daughter, who uses this visual system in school to let staff know when she is struggling or needs support.
During moments when verbal communication becomes difficult or impossible, this token provides a reliable, pressure‑free way to express her needs.
It’s a simple idea with real effectiveness.

🎁 Perfect For
Children who experience sensory overload
Neurodivergent children who benefit from visual communication
School settings, classrooms, and SEN support
Emotional regulation tools
Quiet communication during overwhelm
Parents, teachers, and support staff looking for practical aids

✨ Also Available in Other Formats
If a pocket token isn’t the right fit, this design is also offered as:
A wearable lanyard attachment
A small wallet‑sized card
You can find these options in my shop.

📦 Packaging
Each token is carefully packaged and ready to use or gift.

Weight 0.15 kg
Token Size

38mm, 45mm

Token Style

Happy/Sad Face, Tick and Cross

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Shipping Policy

Processing Times

All items are made, prepared and packed by hand from my home studio in Shropshire.

Please allow 3-5 working days for your order to be made and dispatched, although many orders are completed sooner depending on current shop demand and workload.

For personalised items, I may need to contact you to confirm details before production begins. Delays in responding to messages or requests for information may result in a longer processing time.

Shipping Method

Orders are shipped via Royal Mail Tracked 48 as standard unless an alternative arrangement has been agreed before purchase.

Once your order has been dispatched, you will receive tracking information where available.

Delivery Times

Royal Mail Tracked 48 aims to deliver within approximately 2 working days after dispatch. Please note that delivery estimates are provided by Royal Mail and cannot be guaranteed.

Address Accuracy

Please ensure your delivery address is correct when placing your order. I cannot be responsible for delays or additional postage costs resulting from incorrect addresses provided at checkout.

Lost or Delayed Parcels

If your parcel has not arrived within a reasonable timeframe, please get in touch and I will do my best to help resolve the issue with Royal Mail.

Contact

If you have any questions about processing times, shipping, or your order, please feel free to contact me before purchasing.

Refund Policy

I want you to be happy with your purchase. If there is a problem with your order, please get in touch within 14 days of receiving your item and I will do my best to help.

Personalised and Custom-Made Items

As most items are made to order and personalised specifically for you, I cannot accept returns or offer refunds for:

  • Change of mind
  • Incorrect information provided during ordering
  • Personalised or custom-designed items unless they arrive faulty or damaged

Faulty or Damaged Items

If your item arrives damaged, defective, or incorrect, please contact me within 14 days of delivery with photos of the issue. I will arrange a replacement, repair, or refund where appropriate.

Returns

For non-personalised items, returns may be accepted within 14 days of delivery. Items must be returned unused and in their original condition. Return postage costs are the responsibility of the buyer unless the item is faulty or incorrect.

Refunds

Approved refunds will be processed back to the original payment method once the returned item has been received and inspected.

Need Help?

If you have any questions about your order, please get in touch. I run my business from home and genuinely want every customer to have a positive experience.

Cancellation / Return / Exchange Policy

Cancellations Orders may be cancelled within 24 hours of purchase. Once work has begun on a personalised or made-to-order item, cancellations may not be possible.

Returns Due to the personalised and made-to-order nature of many of my products, I cannot accept returns for custom or personalised items unless they arrive faulty, damaged, or incorrect.

For non-personalised items, returns may be requested within 14 days of delivery. Items must be returned unused and in their original condition. Return postage costs are the responsibility of the buyer unless the item is faulty.

Exchanges I do not generally offer exchanges on personalised items. If there is an issue with your order, please contact me and I will do my best to help find a solution.

Damaged or Incorrect Orders If your item arrives damaged, faulty, or not as ordered, please contact me within 14 days of delivery with photographs of the issue. I will arrange a replacement, repair, or refund where appropriate.

Questions If you have any concerns about your order, please get in touch. I am a small independent maker and always aim to provide friendly, understanding customer service.

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