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£15.99
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Orders from DearnedesignsUK are prepared and dispatched from the UK.
Processing time: Most orders are dispatched within 3 working days. Personalised, custom-made or made-to-order items may take longer. Where applicable, the estimated processing time will be shown on the product listing.
Delivery: Orders are sent using [ROYAL MAIL / COURIER / DELIVERY SERVICE]. Estimated delivery times are provided as a guide and may occasionally be affected by circumstances outside my control.
Please check that the delivery address supplied with your order is correct before completing your purchase.
If your order has not arrived within the expected timeframe, please contact me through MakerBritain and I will be happy to help.
If an item arrives faulty, damaged, incorrect or is not as described, please contact DearnedesignsUK through MakerBritain as soon as possible so the problem can be resolved.
Where a refund is agreed, it will be processed using the appropriate method based on how the original order was paid.
If your order was paid wholly or partly using a Maker Gift Voucher, any voucher-funded amount will be returned to the same voucher balance. Any amount paid using your normal payment method will be refunded separately as appropriate.
Refunds may take several working days to appear after they have been processed, depending on your payment provider.
Your statutory rights are not affected by this policy.
I want you to be happy with your purchase. If you have any concerns about your order, please contact DearnedesignsUK through MakerBritain.
Cancellations and returns
For eligible non-personalised items purchased online, you normally have the right to cancel within 14 days of receiving your order. After notifying me that you wish to cancel, you should return the item within 14 days.
Unless the item is faulty, damaged, incorrect or not as described, you will normally be responsible for the cost of returning it. Please take reasonable care of items while they are in your possession.
Personalised and custom-made items
Items made to your specifications or clearly personalised are generally excluded from the usual change-of-mind cancellation right. This does not affect your rights if the item is faulty, damaged, incorrect or not as described.
Exchanges
Dearnedesigns UK DOES NOT offer exchanges. If exchanges are offered, please contact me before returning an item so that arrangements can be agreed.
Nothing in this policy affects your statutory rights.
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Reports are private and are sent only to MakerBritain for review. They are not sent directly to the maker.
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